![]() Vi India had the fastest mean mobile download speed during Q4 2020 as it increased its download speed performance lead over Airtel from Q3. ACT, Excitel and Hathway are fixed broadband ISPs which offer services in a few key Indian cities and metros. Jio along with BSNL and Airtel offers fixed-line broadband service at Pan-India level. Note that the confidence intervals are narrow enough that they are obscured in the above chart and the one below. Airtel had the third highest NPS.īSNL had the slowest mean download speed over fixed broadband during the same period, although Hathway had the lowest rating and the lowest NPS. ACT and Excitel had the same star rating, while ACT had a higher NPS. ACT was second for download speed over fixed broadband, Airtel third and Excitel fourth. Jio also had the highest rating at 3.7 stars and the only positive NPS. Jio had the fastest mean download speed over fixed broadband among India’s top providers during Q4 2020. By comparing Q4 2020 ratings data from India’s top providers with their speeds during the same period, we can explore the relationship between customer satisfaction and network performance. Operators and government regulators across the globe use this data to monitor improvements over time. This data set provides rich insights into customer satisfaction over time, as well as competitive benchmarking, by providing data on both customers’ overall satisfaction with their network providers (based on a five-star scale) and Net Promoter Score (NPS). Speedtest® Consumer Sentiment data is gathered from single-question surveys presented to users at the end of a Speedtest. Jio had the fastest fixed broadband, highest ratings by customers According to the Ookla 5G Map™, India, Pakistan and Sri Lanka each have at least one location where 5G is available, but only in pre-release. ![]() Bangladesh was second slowest and India third. Afghanistan had the slowest mean download speed over mobile among SAARC countries throughout 2020. Pakistan, Nepal, Sri Lanka and Bhutan were very closely grouped for second, third, fourth and fifth fastest during Q4 2020. The Maldives, the only SAARC country with active 5G during 2020, was the fastest for mean download speed over mobile throughout 2020. Despite increases, Indian mobile speeds lag among SAARC countries Afghanistan had the lowest mean download speed over fixed broadband among SAARC countries during 2020. India’s government has been instrumental in these improvements with both Digital India and the Smart Cities Mission.Ī jump in fixed broadband download speed in Bangladesh brought the country to second by the end of the year, while a decline in speeds put Sri Lanka in third place. India started 2020 with the fastest mean download speed over fixed broadband among SAARC countries, and strong improvements in India from Q2 2020 onward only widened the gap. ![]() ![]() India’s fixed broadband is fast for SAARC countries (and getting faster) We have also paired the internet speed performance of India’s top internet providers with data on consumer sentiment to shed light on how consumers view their operators. ![]() Today we’re looking closely at how India’s improvements compare to other countries in the South Asian Association for Regional Cooperation (SAARC). 4G expansions are leading to mobile speed improvements, while fiber rollouts are driving jumps in fixed broadband speeds. India has seen strong internet speed increases during a year when internet access has been crucial. ![]()
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